1 reviews | Active since Sept 2016

06 Mar 2018, 10:35

You need people experienced to work for Direct Axis.

I have been paying my direct axis loan. I received an email from Direct Axis to increase my premium payment, which I did. I am continuously and I mean continuously been called to say I am not paying. I email my payments, pay the increased premium, etc. Now that want proof of the letter they sent me....... What is wrong with them???? Do they not check payments or how do they NOT check payments? How do they NOT know what correspondence they sent me? Do the people working there not have experience? They say I do not want to work together with them??????????? I pay every month the premium I was told to. Does no one understand??????

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Replies (2)
DirectAxis
DirectAxis's reply06 Mar 2018, 11:11
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. Alternatively please do call us on *** or if you’d prefer email us at ***. Team DirectAxis

DirectAxis
DirectAxis's reply26 Mar 2018, 12:01
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!