You just dont care about your clients

I lost my employment in July 2019. Since then I have been making sure there have been sufficient funds in my account. I have since run out of funds and would like to move my debit order date to end of the month when I will have funds in the account. I have been on hold with over 5 consultants over the last 3 days and no one can help me. A manager advised she would call me back instead i got a message to call into the call centre where I was once again sent from pillar to post. Call direct dont care that there will be a bounced debit order or the impact this will have on my credit rating. they refuse to help me and say It needs to be moved to salary date. What salary date when I am unemployed. On top of the stress of not being employed I must now deal with ********** customer service. There is not a soul in the entire organisation that can assist. All my other credit providers sorted this out with just one call. I have wasted over am hour worth of airtime with no resolution. Disgusting.