JH
Jaco H
1 reviews | Active since Dec 2018
18 Mar 2022, 08:12
You are loan sharks and *********
DirectAxis I have 2 debit orders ***(4019.16) and ***.(3322.73). going off my bank account this month, for the 2nd time. I had 1 loan and a top-up to that!! You have blessed me with a double payment for one Loan!?? You have also taken FNB's settlement payment and paid interest on months still to come!! and then still charging me interest on that you have not fixed. I wish I could attach my statements and proof here!! You should not call yourself proudly South African. You are loan sharks!!!
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DirectAxis's replyOfficial
18 Mar 2022, 08:48 Hello Jaco, We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. Our teams are currently dealing with your query. We have also asked a consultant from our Customer Relationship Team to give you a call. Team DirectAxis
DirectAxis's reply18 Mar 2022, 08:48
Official
Hello Jaco, We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. Our teams are currently dealing with your query. We have also asked a consultant from our Customer Relationship Team to give you a call. Team DirectAxis