RD
Ramparsad D
1 reviews | Active since Jul 2020
27 Jul 2020, 08:56
Yes
I app**** for a break in payment due to covid, April and May I was refunded back half by installment as agreed upon but end of June my account was debit debited. Called in 20 times to direct Axis, sent in numerous amounts of emails. Promised by many consultants that my problem was escalated and someone will get back to me but nothing was done. Wait like 50 minutes on a call only to be cut off. I am highly frustrated as all my other debits never went off the month and we approaching the next month already. Where is all the so caked team leaders. Direct Axis customer service is very poor.
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DirectAxis's replyOfficial
28 Jul 2020, 15:36Hello Ramparsad, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to getting through to our call centre. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply28 Jul 2020, 15:36
Official
Hello Ramparsad, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to getting through to our call centre. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis