BM
Bianca M
1 reviews | Active since Jul 2014
11 Dec 2017, 08:27
***??
I was contacted by direct axis for a personal loan, saying I am a VIP client and that is why they offering it to me, the consultant said that they settle my existing loan and that my first debit will be 25 December 2017. He did not inform of a debit that will go off on 25 November 2017 as he said my "previous loan will be settled and the first debit 25 December" I notified customer service that I am not happy, I am not being treated fairly as the consultant DID NOT inform me of a debit for November. A consultant phoned me, and confirmed that they are going to do a refund for the November premium within 8 days. To date I haven't received my refund and no one responds to my emails. I am not being treated fairly. I want my refund immediately and I want an apology.
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Replies (9)0
Replies (9)
DirectAxis's replyOfficial
11 Dec 2017, 08:59Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply11 Dec 2017, 08:59
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
BM
Bianca M's updateReviewer Update
11 Dec 2017, 13:25I want confirmation of my refund (AS PER THE PHONE CALL THAT I RECEIVED FROM YOUR CONSULTANT on 28 November 2017) before close of business today. I am a good client who pay my stuff with you guys. I don't deserve this, the sales consultant did not inform of the November debit, I only received the settlement for the previous loan days after the loan was settled. I'm sure he was made aware of my complaint and then tried to cover himself. I wasn't even informed that I was suppose to receive that letter. Its unacceptable. I want my refund as promised by direct axis today! I have sent numerous mails to *** but I'm being ignored. I will not hesitate to make this more public and to report this further. I'm giving you till close of business to give my confirmation of my refund today.
BM
Bianca M's update11 Dec 2017, 13:25
Reviewer Update
I want confirmation of my refund (AS PER THE PHONE CALL THAT I RECEIVED FROM YOUR CONSULTANT on 28 November 2017) before close of business today. I am a good client who pay my stuff with you guys. I don't deserve this, the sales consultant did not inform of the November debit, I only received the settlement for the previous loan days after the loan was settled. I'm sure he was made aware of my complaint and then tried to cover himself. I wasn't even informed that I was suppose to receive that letter. Its unacceptable. I want my refund as promised by direct axis today! I have sent numerous mails to *** but I'm being ignored. I will not hesitate to make this more public and to report this further. I'm giving you till close of business to give my confirmation of my refund today.
DirectAxis's replyOfficial
11 Dec 2017, 14:30We will revert back to you soonest.
Best regards,
DirectAxis's reply11 Dec 2017, 14:30
Official
We will revert back to you soonest.
Best regards,
BM
Bianca M's updateReviewer Update
12 Dec 2017, 06:07What kind of response is that? the fact is I was uninformed of the November debit, I received the settlement letter DAYS after everything and YOUR CONSULTANT CALLED ME and confirmed my refund within 10 days!! That's the bottom line. I want it sorted out NOW!Must I make my replies public in order to get a proper response?
BM
Bianca M's update12 Dec 2017, 06:07
Reviewer Update
What kind of response is that? the fact is I was uninformed of the November debit, I received the settlement letter DAYS after everything and YOUR CONSULTANT CALLED ME and confirmed my refund within 10 days!! That's the bottom line. I want it sorted out NOW!Must I make my replies public in order to get a proper response?
BM
Bianca M's updateReviewer Update
12 Dec 2017, 06:21I am really so disappointed to the point where I feel angry. I'm not some crazy irate client who is losing her ****. I have been your client for years now, I have only been a good client. I have done what I'm suppose to do from my side every single month. And I thought that I was dealing with an honest reputable company who value their clients and provide good service. I don't understand what is taking so long, I have explained the situation in numerous emails and twice on the phone. Your guy phoned me and confirmed my refund within 10 days and believe me I am holding you to it. It was confirmed on a recorded call and I know my rights as a client. Come on guys, you not dealing with a robot or just a number, give some proper service.
BM
Bianca M's update12 Dec 2017, 06:21
Reviewer Update
I am really so disappointed to the point where I feel angry. I'm not some crazy irate client who is losing her ****. I have been your client for years now, I have only been a good client. I have done what I'm suppose to do from my side every single month. And I thought that I was dealing with an honest reputable company who value their clients and provide good service. I don't understand what is taking so long, I have explained the situation in numerous emails and twice on the phone. Your guy phoned me and confirmed my refund within 10 days and believe me I am holding you to it. It was confirmed on a recorded call and I know my rights as a client. Come on guys, you not dealing with a robot or just a number, give some proper service.
DirectAxis's replyOfficial
18 Dec 2017, 08:56Hello, we've tried to call you but we're having trouble reaching you. Of course we'll try to get in touch with you again, but if you'd like, please contact us on ***. We'd like to settle things as soon as we can.
Best regards,
DirectAxis's reply18 Dec 2017, 08:56
Official
Hello, we've tried to call you but we're having trouble reaching you. Of course we'll try to get in touch with you again, but if you'd like, please contact us on ***. We'd like to settle things as soon as we can.
Best regards,
BM
Bianca M's updateReviewer Update
20 Dec 2017, 13:42Yeah you really trying to get hold me of me hey *sarcastic* I checked my call history. When exactly did you try to phone. I received one SILENT call today ***. Was that you? What exactly must be settled. You have all the emails, the call where you agent confirmed my refund in 10 days. .... tick tock............................................!!!!!!!!!!!!!!!!!!!! I want resolution confirmed in writing to *** because seems I'm dealing with ***** here.
BM
Bianca M's update20 Dec 2017, 13:42
Reviewer Update
Yeah you really trying to get hold me of me hey *sarcastic* I checked my call history. When exactly did you try to phone. I received one SILENT call today ***. Was that you? What exactly must be settled. You have all the emails, the call where you agent confirmed my refund in 10 days. .... tick tock............................................!!!!!!!!!!!!!!!!!!!! I want resolution confirmed in writing to *** because seems I'm dealing with ***** here.
DirectAxis's replyOfficial
20 Dec 2017, 14:10Yes, that is our number. We will be in touch shortly.
Best regards,
DirectAxis's reply20 Dec 2017, 14:10
Official
Yes, that is our number. We will be in touch shortly.
Best regards,
DirectAxis's replyOfficial
03 Jan 2018, 15:49Hello, we’re able to confirm that a member from our Customer Relationship Management Team was in touch with you. In future, consider connecting with us via Facebook or Twitter. Thank you. Team DirectAxis
Best regards,
DirectAxis's reply03 Jan 2018, 15:49
Official
Hello, we’re able to confirm that a member from our Customer Relationship Management Team was in touch with you. In future, consider connecting with us via Facebook or Twitter. Thank you. Team DirectAxis
Best regards,