WRONGLY DEBITTED
<p>Eish what was I thinking!!My very first instalment for my loan was supposed to be <strong>R 2237.32</strong> but you people debitted my account for <strong>R2255.56</strong> and I arleted you so customer service about this and no response!!!I am giving you seven days to fix or I'll change my banking details and I am not bluffing!!!</p>
Helpful (0)
Replies (7)0
Replies (7)
DirectAxis's replyOfficial
17 Oct 2016, 14:49Hello, thank you for letting us know. You'll be happy to hear that your feedback is being looked into and that a consultant will be in touch with you. We hope to clear things up shortly.
Best regards,
DirectAxis's reply17 Oct 2016, 14:49
Official
Hello, thank you for letting us know. You'll be happy to hear that your feedback is being looked into and that a consultant will be in touch with you. We hope to clear things up shortly.
Best regards,
's updateReviewer Update
18 Oct 2016, 15:45Meagan Jacobs emailed me the statement that I had agreed to online and made me listen to the conversation but admitted that there was a more Monthly service fee including VAT and included in instalment amount that was charged that agreed, I have now requested the recordings to be posted and hopefully this gets done with speed.
's update18 Oct 2016, 15:45
Reviewer Update
Meagan Jacobs emailed me the statement that I had agreed to online and made me listen to the conversation but admitted that there was a more Monthly service fee including VAT and included in instalment amount that was charged that agreed, I have now requested the recordings to be posted and hopefully this gets done with speed.
DirectAxis's replyOfficial
25 Oct 2016, 13:30Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.
Best regards,
DirectAxis's reply25 Oct 2016, 13:30
Official
Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.
Best regards,
's updateReviewer Update
25 Oct 2016, 14:15I have forwarded the Form C as per PAIA for the recorded confirmation of the online agreement to be sent to me to that email as per Meagan's subsequent email seeing that you had flat out refused to reimburse me the amount that you'd over debited me with, how long will it take you to send me the tape??
's update25 Oct 2016, 14:15
Reviewer Update
I have forwarded the Form C as per PAIA for the recorded confirmation of the online agreement to be sent to me to that email as per Meagan's subsequent email seeing that you had flat out refused to reimburse me the amount that you'd over debited me with, how long will it take you to send me the tape??
's updateReviewer Update
09 Nov 2016, 11:59Fri, Oct 28, 2016 at 9:29 AM I received an email notifying me that DirectAxis's legal team will be couring the tape through to me either on Monday or Tuesday and today its the 9/11/2016 and I am still waiting for the ****** recordings!!
's update09 Nov 2016, 11:59
Reviewer Update
Fri, Oct 28, 2016 at 9:29 AM I received an email notifying me that DirectAxis's legal team will be couring the tape through to me either on Monday or Tuesday and today its the 9/11/2016 and I am still waiting for the ****** recordings!!
's updateReviewer Update
10 Nov 2016, 09:40Finally got the tape and I am satisfied. Thank you for your swift response finally!
's update10 Nov 2016, 09:40
Reviewer Update
Finally got the tape and I am satisfied. Thank you for your swift response finally!
DirectAxis's replyOfficial
10 Nov 2016, 10:03It’s always great to hear from a happy customer. Thank you for your positive feedback. We appreciate it!
Best regards,
DirectAxis's reply10 Nov 2016, 10:03
Official
It’s always great to hear from a happy customer. Thank you for your positive feedback. We appreciate it!
Best regards,