SM
Simphiwe M
1 reviews | Active since Oct 2020
27 Oct 2020, 15:05
WRONG LISTING ON CREDIT BUREAU
I app**** for a loan against my housing loan. I was told initially that I qualify for R33000. Then I filled in the bank papers and waited for loan approval. The bank told me that my application could not be approved because of a listing by DirectAxis. This camer as a surprise because I do not have any dealings with this company. This is a mistake by the company and its for them to rectify this and contact FNB to clear my name. Right now I cannot approach any company for a loan or to open an account.
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Replies (2)
DirectAxis's replyOfficial
27 Oct 2020, 16:16Hello Simphiwe, Thanks for reaching out to us. We apologise for any inconvenience caused, we understand your frustration. We have escalated your review to our Recoveries Department, they will look into the matter and resolve your query as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply27 Oct 2020, 16:16
Official
Hello Simphiwe, Thanks for reaching out to us. We apologise for any inconvenience caused, we understand your frustration. We have escalated your review to our Recoveries Department, they will look into the matter and resolve your query as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
30 Oct 2020, 09:51Hello Simphiwe, We are happy to confirm that your query has been resolved. We have re-sent an updated profile to the credit bureau. Please note it can take up to 14 days to be updated. Should you have any further questions please don’t hesitate to contact us. Team DirectAxis
Best regards,
DirectAxis's reply30 Oct 2020, 09:51
Official
Hello Simphiwe, We are happy to confirm that your query has been resolved. We have re-sent an updated profile to the credit bureau. Please note it can take up to 14 days to be updated. Should you have any further questions please don’t hesitate to contact us. Team DirectAxis
Best regards,