Wrong information on record!
I took out a loan sent the necessary paperwork to have credit life insurance not included. I get confirmation that it will not be added to my installment as the credit life cover I have is suffice. Yet I am being debited an installment which includes the credit life. I enquired why it is being done and i get told it's because I did not prove to you I have my own. How in error is that if you a few months ago sent me notice on a letter that I wont be paying credit life cover. I want an urgent refund within the next 72 hours.
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Replies (11)0
Replies (11)
DirectAxis's replyOfficial
18 Jun 2018, 09:13Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply18 Jun 2018, 09:13
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
18 Jun 2018, 12:35Hello, please send us a copy of your own credit life cover. Please send it to ***.
Best regards,
DirectAxis's reply18 Jun 2018, 12:35
Official
Hello, please send us a copy of your own credit life cover. Please send it to ***.
Best regards,
's updateReviewer Update
18 Jun 2018, 12:43It has been sent from my gmail mailbox.
call me on *** or email ***
's update18 Jun 2018, 12:43
Reviewer Update
It has been sent from my gmail mailbox.
call me on *** or email ***
DirectAxis's replyOfficial
18 Jun 2018, 13:02We have received your email and forwarded the documents to our Cancellations Team.
Best regards,
DirectAxis's reply18 Jun 2018, 13:02
Official
We have received your email and forwarded the documents to our Cancellations Team.
Best regards,
DirectAxis's replyOfficial
20 Jun 2018, 14:13Hello. We're able to confirm that a consultant from our Insurance Team was in touch with you.
Best regards,
DirectAxis's reply20 Jun 2018, 14:13
Official
Hello. We're able to confirm that a consultant from our Insurance Team was in touch with you.
Best regards,
's updateReviewer Update
20 Jun 2018, 14:16When? Via email? Over the phone? My last email is dated Jun 20, 2018, 7:24 AM wherein I was told my matter is referred to Direct Axis Complaints Department. When will this matter be resolved?
's update20 Jun 2018, 14:16
Reviewer Update
When? Via email? Over the phone? My last email is dated Jun 20, 2018, 7:24 AM wherein I was told my matter is referred to Direct Axis Complaints Department. When will this matter be resolved?
DirectAxis's replyOfficial
20 Jun 2018, 14:36On the 18th June via a telephone. When you were advised that the documents which you sent to us were invalid and that the cancellation letter which you've received was of the previous loan.
Best regards,
DirectAxis's reply20 Jun 2018, 14:36
Official
On the 18th June via a telephone. When you were advised that the documents which you sent to us were invalid and that the cancellation letter which you've received was of the previous loan.
Best regards,
's updateReviewer Update
20 Jun 2018, 14:53To this very day I await reasons why the documents were invalid, yet was found valid on previous loan as of if the policy contract provisions changed in two months? So please go and listen to any call recordings and you would hear I was not told that via telephone but via email. Nonetheless as I said the email provided less to nothing explanation herein. I have in the meanwhile asked for a policy update from my insurer who offers me the credit life cover.
's update20 Jun 2018, 14:53
Reviewer Update
To this very day I await reasons why the documents were invalid, yet was found valid on previous loan as of if the policy contract provisions changed in two months? So please go and listen to any call recordings and you would hear I was not told that via telephone but via email. Nonetheless as I said the email provided less to nothing explanation herein. I have in the meanwhile asked for a policy update from my insurer who offers me the credit life cover.
's updateReviewer Update
20 Jun 2018, 14:55Besides why when I sent the policy in January 2018 was I not told it is invalid?
's update20 Jun 2018, 14:55
Reviewer Update
Besides why when I sent the policy in January 2018 was I not told it is invalid?
's updateReviewer Update
26 Jun 2018, 13:30And the wait for feedback continues
's update26 Jun 2018, 13:30
Reviewer Update
And the wait for feedback continues
DirectAxis's replyOfficial
09 Jul 2018, 10:17Hello, we're pleased that our Head of Claims has been in touch with you and that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team Direct DirectAxis
Best regards,
DirectAxis's reply09 Jul 2018, 10:17
Official
Hello, we're pleased that our Head of Claims has been in touch with you and that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team Direct DirectAxis
Best regards,