kL
katlego L
1 reviews | Active since Jul 2014
08 Dec 2020, 16:01
WRONG DEBIT ORDER ACCOUNT
I have been trying to change my banking details with this company for over a month. They keep debiting the wrong account and the bouncing debit orders are causing me heavy bank charges. I took this up with the Facebook team but to date no one has resolved my query
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Replies (2)
DirectAxis's replyOfficial
08 Dec 2020, 16:30Hello Katlego, Thanks for reaching out to us. We apologise for the difficulties you have been experiencing, we understand your frustration. We care about our customers and strive to provide them with excellent service. We have escalated your query to our Customer Care Team and they will assist you as soon as possible. Team DirectAxis
DirectAxis's reply08 Dec 2020, 16:30
Official
Hello Katlego, Thanks for reaching out to us. We apologise for the difficulties you have been experiencing, we understand your frustration. We care about our customers and strive to provide them with excellent service. We have escalated your query to our Customer Care Team and they will assist you as soon as possible. Team DirectAxis
DirectAxis's replyOfficial
08 Dec 2020, 16:54Hello Katlego, We are happy to confirm that you have been assisted by one of our Team Leaders and that your query has been resolved. If you need any further assistance please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply08 Dec 2020, 16:54
Official
Hello Katlego, We are happy to confirm that you have been assisted by one of our Team Leaders and that your query has been resolved. If you need any further assistance please send us a private reply and we will assist you. Team DirectAxis