SH
Shameem H
1 reviews | Active since Mar 2009
29 Apr 2021, 09:43
WORSY SERVICE EVER AFTER BEING A LOYAL CUSTOMER AND EVEN PAYING DURING COVID!!!!!!
IT IS VIRTUALLY IMPOSSIBLE TO GET HOLD OF CUSTOMER CARE
i tried so many times, you speak to someone,they transfer you and the call goes dead
All i need is a balance after the insurance has now approved my claim !!!!
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
29 Apr 2021, 11:37Hello Shameem,
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Claims Team and a consultant will be in contact with you.
Team DirectAxis
DirectAxis's reply29 Apr 2021, 11:37
Official
Hello Shameem,
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Claims Team and a consultant will be in contact with you.
Team DirectAxis
SH
Shameem H's updateReviewer Update
03 May 2021, 15:45This has been escalated but to date, NO ONE HAS CONTACTED ME !!!!
SH
Shameem H's update03 May 2021, 15:45
Reviewer Update
This has been escalated but to date, NO ONE HAS CONTACTED ME !!!!
SH
Shameem H's updateReviewer Update
03 May 2021, 15:45 This has been escalated but to date, NO ONE HAS CONTACTED ME !!!!
SH
Shameem H's update03 May 2021, 15:45
Reviewer Update
This has been escalated but to date, NO ONE HAS CONTACTED ME !!!!