Worst service from Wesbank / DirectAxxis/CashPower!!!!
I am at my wits end trying to get assistance from Wesbank Cash power. Paid my loan balance on 8 June 2021. 25 June the debit went off again. I have been calling and emailing since Friday 25 June and no one can help. I have spent soo much airtime calling the call Centre and the calls are immediately dropped once I give my details and reason for the calls. This morning alone I have spoken to 4 consultants Ayanda, Thabisa to name but a few...If they don't go quite, they just drop the call. At this point all I want is proof that the account is settled and they will refund me what is due to me. Strangely, the Friday consultant I spoke to could see the payment but insisted i resend the proof of payment which I did. To date, NOTHING NOTHING HAS HAPPENED except for a statement sent on Monday reflecting I still have a balance with them!! Strangely the balance is R1000 less than what I settled! How???
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, when requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Creditors not affiliated with DirectAxis would still need to contact us to request the settlement quotation. Creditors make use of viewing your balance on your credit profile which is not always accurate.
We’d be happy to assist, you are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team to speed up the process.
Team DirectAxis
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, when requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Creditors not affiliated with DirectAxis would still need to contact us to request the settlement quotation. Creditors make use of viewing your balance on your credit profile which is not always accurate.
We’d be happy to assist, you are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team to speed up the process.
Team DirectAxis