Worst service from Direct Axis

Really your team has no manners and dont know how to treat customers

I had a loan with DA for the last two years and decided to be a good customer and pay it up as I have some funds available, I paid over R 90 000 back to DA as per there settlement letter sent to me, Me being a good SA customer I over paid them by R 3 and now I am being penalized, I made payment more than two weeks and sent then POP in time, However they still debited my account for over 5 k and when I asked them to cancel the debit order they said they cant due to the reason I over paid so the account has to stay open as I did not pay the amount that was on the letter, ( for crying out loud PAID EXTRA ) I called yesterday and spoke to Nadia who promised me a call back from her manager who I am still waiting for. Please can I have the below addressed.

• Interest gained from my Money in your account
• Air time cost for all my calls
• Reverse debit order charges as no money in my acc

I have made the requested payment in due time and senrt you POP as well. I called now and was told that you are still going to debit my account as I paid you extra This is not on and I have other debit orders that need to go off Please can a manager call me back asap Regards | | Riaan PillayHealth Liaison Manager
Corporate Services Email: *** Cell: +***3 Discovery: 1 Discovery Place, Sandton | PO Box 786722, Sandton, 2146 | From: Riaan Pillay <***>
Sent: Tuesday 24 June 2025 10:11 AM
To: Riaan Pillay <***>
Subject: Fwd: FW: *** : Settlement Quote - [External Email] {***9} [WARNING] Email from external sender. Proceed with caution and report suspicious emails to Phishing_Alert ---------- Forwarded message ---------
From: Riaan Pillay <***>
Date: Fri, 13 Jun 2025 at 09:24
Subject: FW: *** : Settlement Quote - [External Email] {***9}
To: *** <***>, Riaan Pillay <***>
Cc: *** <***>

Good day Please see attached POP as requested Please send me a paid up letter and don’t debit my account Regards | | Riaan PillayHealth Liaison Manager
Corporate Services Email: *** Cell: +***3 Discovery: 1 Discovery Place, Sandton | PO Box 786722, Sandton, 2146 | From: Riaan Pillay <***>
Sent: Thursday, June 12, 2025 8:31 PM
To: Riaan Pillay <***>
Subject: Fwd: *** : Settlement Quote - [External Email] {***9} [WARNING] Email from external sender. Proceed with caution and report suspicious emails to Phishing_Alert ---------- Forwarded message ---------
From: ccdcustreq <***>
Date: Thu, 12 Jun 2025 at 19:31
Subject: Re: *** : Settlement Quote - [External Email] {***9}
To: <***>

Good day Thank you for your email. Please send us a proof of payment this must include the following: Bank’s letterhead or stamp, amount paid, account number paid from and paid into, date of transaction Please be advise we are unable to use the screenshot we need the actual document.You can photograph the originals with a smart phone or camera, or you can scan them. Be sure that everything in the document is visible. Please email them to *** If you require further information please contact our customer care department in the contact details stated below Yours in service, Customer Care Departmentc +27 (0) 21 ***
Original Message:
From: ***
Sent: 12 June 2025 17:37:28
To: CCD Customer Requests <***>; Riaan Pillay <***>
Subject: Re: *** : Settlement Quote - [External Email]

-----------------------------------------------------------------------------------------------------------------------------------CAUTION - EXTERNAL SENDER -Please be careful when opening links and attachments! FNB Cyber Security Office.----------------------------------------------------------------------------------------------------------------------------------- Sent from my iPhone

On 12 Jun 2025, at 16:10, *** wrote:
Good day Please see attached pop and please don’t debit my account | |
| |
Dear valued customer,

Please find attached the settlement quote as requested by yourself.
In order for your account to be closed, please follow the process below: Settlement amount as per the quote to be paid using the reference number on the quote. Once the payment is processed, your account will be reconciled and closed.

Should you require further assistance, please contact us on ***.

Kind Regards,

DirectAxis | Find us online |

Three days later and still no one has called me

still waiting for my call and refunds