TR
Thandiwe R
1 reviews | Active since Jan 2015
01 Dec 2020, 11:54
Worst Service EVER
Can someone from customer care please contact ne. Its been over a week of trying to settle my acvount and im battling. I have written NUMEROUS TIMES ON HELLO PETER. Can i get a call to assist me withmy problems please!!! Yout lines JUST DONT WORK AND KEEP CUTTING OFF.
WORST SERVICE EVER
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Replies (2)
DirectAxis's replyOfficial
01 Dec 2020, 14:29Hello Thandiwe, Thanks for reaching out to us. We apologise for the inconvenience this may have caused, we acknowledge your frustration. We have received the settlement payment and the debit order is reflecting on our side. The settlement amount is not the same as the amount on the settlement letter therefore you are liable to pay the balance. We have sent you a settlement letter with the outstanding balance on your account, please confirm receipt when you receive it. We are only allowed to close the account when a full settlement is paid. If you have any further questions please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply01 Dec 2020, 14:29
Official
Hello Thandiwe, Thanks for reaching out to us. We apologise for the inconvenience this may have caused, we acknowledge your frustration. We have received the settlement payment and the debit order is reflecting on our side. The settlement amount is not the same as the amount on the settlement letter therefore you are liable to pay the balance. We have sent you a settlement letter with the outstanding balance on your account, please confirm receipt when you receive it. We are only allowed to close the account when a full settlement is paid. If you have any further questions please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's replyOfficial
01 Dec 2020, 16:22Hello Thandiwe, We have received confirmation that you have been contacted by one of our consultants and they have explained the settlement balance to you. If you need any assistance please send us a private reply and we will gladly assist you. Team DirectAxis
DirectAxis's reply01 Dec 2020, 16:22
Official
Hello Thandiwe, We have received confirmation that you have been contacted by one of our consultants and they have explained the settlement balance to you. If you need any assistance please send us a private reply and we will gladly assist you. Team DirectAxis