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MF M
1 reviews | Active since Feb 2020
02 Jul 2021, 10:58
WORST SERVICE EVER!!!!!!!
I have been on the phone for more than an hour and a half just trying to obtain a letter confirming that my account has been settled in full. The amount of call avoidance that is going on in your call centers are shocking. If by some sort of miracle I actually get through to someone they note that they cant assist and have to transfer me to the relevant department. When transferring, the call would cut. I have requested to speak to a supervisor or manager without any success. I need urgent assistance.
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DirectAxis's replyOfficial
02 Jul 2021, 12:43Hello Mf, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. Thank you for your settlement payment. Our closure process takes up to 10 business days. We’ll escalate your query to our Customer Care support team and have them send your paid up letter as soon as your account is closed. We will also monitor the progress of your query and keep you in the loop until everything is sorted out. Team DirectAxis
DirectAxis's reply02 Jul 2021, 12:43
Official
Hello Mf, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. Thank you for your settlement payment. Our closure process takes up to 10 business days. We’ll escalate your query to our Customer Care support team and have them send your paid up letter as soon as your account is closed. We will also monitor the progress of your query and keep you in the loop until everything is sorted out. Team DirectAxis