mD
marlize D
1 reviews | Active since Mar 2014
06 Oct 2021, 13:59
worst service ever
I app**** for a loan over a week ago, spend hundreds on airtime to phone them and each time a different story of systems being down or slow
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
06 Oct 2021, 15:24Hello Marlize, Thank you for reaching out to us. Our system is currently experiencing technical difficulties. We are working to resolve the issue as quickly as possible. We apologise for any inconvenience and will continue to do our very best to assist you. We've escalated your query to our Customer Care Support Team and a consultant will be in touch with you during the course of the day. Thank you for your patience and understanding. Team DirectAxis
DirectAxis's reply06 Oct 2021, 15:24
Official
Hello Marlize, Thank you for reaching out to us. Our system is currently experiencing technical difficulties. We are working to resolve the issue as quickly as possible. We apologise for any inconvenience and will continue to do our very best to assist you. We've escalated your query to our Customer Care Support Team and a consultant will be in touch with you during the course of the day. Thank you for your patience and understanding. Team DirectAxis
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marlize D's updateReviewer Update
06 Oct 2021, 17:14This is the same story I have been hearing from you this whole week, surely "bad" systems is not the customer's problem
mD
marlize D's update06 Oct 2021, 17:14
Reviewer Update
This is the same story I have been hearing from you this whole week, surely "bad" systems is not the customer's problem
mD
marlize D's updateReviewer Update
07 Oct 2021, 07:44So no one phoned me yesterday, same story. You just don’t care
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marlize D's update07 Oct 2021, 07:44
Reviewer Update
So no one phoned me yesterday, same story. You just don’t care