Worst service ever

<p>i called on friday the 24/06/2016 to apply for credit and made it clear to the consultant that its for consolidation he insisted on adding other income and i said he should not as it is money i get from my partner and it is not a guaranteed income .. he gets me excited my laon is approved a consultant calls me and tells me it is approved for R60 000 I need to send my proof of address and payslips fine that is done when i follow up on the funds to the shock of my life I am told about additional incomes which they need proof of i lodge a complaint with that consultant that i re-iterated to the agent where the funds were coming from and i never advised him to add them on to my application of which the additional income is just over R1000 they promise to get back to me befor C.O.B regarding the error the consultant made and until today no one investigated instead their credit department lowered it to R41000 i still sent them the statements which reflect the amount and again no feed back i had to be on hold for 49 minutes holding on for feedback they keep saying my quote has expired and everytime they do an income validation on the same information they keep lowering the amount i am really confused nothing has changed on the information i have given you from friday to date the salary and expenses is the same yet everytime i call my quote is redone exactly why are you re doing it? because i have 5 days to accept ? yesterday you were ready to pay R41000 to my account but i insisted you check why the consultant added the other income knowing it is not valid after a consultant advise you dont take other income that is not from a reputable source when you are supposed to check that instead after holding for an additional 30 minutes and wasting my airtime i am told it has been lowered again to R36000 with no validation on the same information again i am told about income validation how is it that you were ready to give me 41000 and you said all is in order that you change every 24hours with the story of salary validation what procedures are you using that dont give me a straight amount and everytime i dont accept the quote and have a query the amount keeps going down? you can not redo a quote 3 times and tell me i have 5 days to accept when i called within the 5 days and everyday its a different story i have app**** for a laon which i have paid off before and i must say i have never seen such i am always the one running after you for help no one bothers themselves about me your agents are impatient , your credit department cannot explain the sudden changes i dont know if its the people who dont know their jobs or this is just a sinking ship with false adverti*****t until this query is sorted to satisfaction i will never recommend directaxis to anyone infact anyone who speaks of you i will advise them to run .. you have caused nothing but distress to me i have wasted so much money on airtime busy calling you and being promised a call back to date nothing please give me an explanation and make up your mind will you help me or not!! stop changing things everyday with one excuse or the other stick to your promise .</p>