Worst Service Ever!

<p>When I took a loan with Direct Axis, I was suddenly being debited an additional premium for some Group Life policy administered by Hollard Insurance.</p> <p>I rememeber that when I agreed to the loan agreement, I advised their consultant that I already have life cover with another company and that I don't need their policy.</p> <p> </p> <p>I sent them emails to cancel the policy and at first I didn't receive any feedback until I kept emailing numerous times in order to get feedback. When they did eventually reply, I was informed that I had to email Wesbank client services. They were also no help as they also didn't reply to my emails until I submitted numerous emails for feedback.</p> <p>Wesbank eventually responded by giving me another number that I had to call in order to cancel or get assisstance. I called the number they provided and all hell broke loose. I kept on being transfered from one individual to another with no positive feedback. It seems as though no one knows their business processes and SOP's.</p> <p> </p> <p>I am extremely disappointed in their service and want a refund for all the additional premiums they have debited in the past few months. </p>