JC
Jacqueline C
1 reviews | Active since Jun 2018
23 Aug 2021, 15:02
Worst service ever
Never have I ever seen such bad client service. Been 5 years and still I am struggling with Direct Axis. I phoned, emailed, begged and pleaded. No feedback. They promise that the superior will phone back and still nothing.... I am really fed up with Direct Axis.
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DirectAxis's replyOfficial
24 Aug 2021, 09:14Hello Jacqueline, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Accounts Team and a consultant will be in contact with you possibly via email. Team DirectAxis
DirectAxis's reply24 Aug 2021, 09:14
Official
Hello Jacqueline, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Accounts Team and a consultant will be in contact with you possibly via email. Team DirectAxis