Worst service ever!!!

So... Direct Axis have been sending out emails for a Cashflow relief fund. I have then responded once received on 26 May 2020. I have then received a call for an Agent explaining the terms and conditions, they have asked for my documents which I have sent through on 26 May 2020, then another Agent phoned and I asked how do I go about having my June debit order refunded, I had to send a email to request for a refund which I did on 10 June 2020. Since then I haven't heard a word of anyone, nobody finalizing my application, nobody returning my calls, I have since 14 June 2020 phoned there offices 11 times and still no answer or finalizing of Relief fund. I have left messages for a Team leader to get back to me and nobody phones back. I am so tired of this horrible service. Please could some kind of Manager get back to me regarding this matter as soon as possible.

Thank you Chanell