kP
ku P
1 reviews | Active since Jun 2020
17 May 2021, 14:20
Worst service
I have been trying to contact the company for payments since friday. After entering mu idnumber it rings twice then goes silent. Sometimes they would answer and tell me they will put me through but then it goes dead. I even sent customer care emails to no avail. Nect thing they will blacklist people whereas they are difficult to get hold of.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
17 May 2021, 16:47Hello ku P, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get through to our call centre. We have received feedback that your account is being handled by Shackleton, please contact them directly on *** for all matters pertaining to your personal loan account. Team DirectAxis
DirectAxis's reply17 May 2021, 16:47
Official
Hello ku P, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get through to our call centre. We have received feedback that your account is being handled by Shackleton, please contact them directly on *** for all matters pertaining to your personal loan account. Team DirectAxis