MB
Marinda B
1 reviews | Active since Dec 2020
08 Dec 2020, 10:45
Worst serves in my life!!
This company service is shocking, but I should have known when they could not even get my application correct, Wesbank is throwing away their good name for excellent service being connected to this company!!! I will pay off my loan and never use then again as well as never recommend to my worst enemy. For example I need to change my payment date for December as they want to deduct the 15th, but I am only getting paid on the 18th, phoned twice now, just get transfer from agent to agent and both calls are 8 min and counting!!! This is the worst service I have ever had in my life!!!
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Replies (2)
DirectAxis's replyOfficial
08 Dec 2020, 12:34Hello Marinda, Thanks for reaching out to us. We are sorry to hear you feel that way, please accept our humble apologies for the inconvenience we have caused,. We care about our customers and work hard to constantly keep up our service levels. We have escalated your query to our Collections Team and they will contact you to change the debit order for the month of December. Please send us a private reply with the contact number you have been using to reach us, so that we can flag it with the Department. Team DirectAxis
DirectAxis's reply08 Dec 2020, 12:34
Official
Hello Marinda, Thanks for reaching out to us. We are sorry to hear you feel that way, please accept our humble apologies for the inconvenience we have caused,. We care about our customers and work hard to constantly keep up our service levels. We have escalated your query to our Collections Team and they will contact you to change the debit order for the month of December. Please send us a private reply with the contact number you have been using to reach us, so that we can flag it with the Department. Team DirectAxis
DirectAxis's replyOfficial
15 Dec 2020, 16:05Hello Marinda, We are happy to confirm that you have been assisted and your query has been resolved. Our Collections Team has advised that the payment will be collected when the money is available. If you have any further questions please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply15 Dec 2020, 16:05
Official
Hello Marinda, We are happy to confirm that you have been assisted and your query has been resolved. Our Collections Team has advised that the payment will be collected when the money is available. If you have any further questions please send us a private reply and we will assist you. Team DirectAxis