SS
Simangaliso S
1 reviews | Active since Oct 2015
12 Feb 2019, 15:09
Worst Experience
I don't think this company deserve even 1 star, I app**** for a loan on 10 January 2019 and it was approved in the same day and I was told to pay initiation fee and email proof of payment. I paid the initiation fee on the 11 January 2019 and emailed it. A week later I do a follow and I was told many stories about the file size which really make sense because that proof is less than 9kb, Every week I was different stories up until I cancelled the loan and requested refund. And One lady called and told me since the initial application has expired she's gonna created a new application, the same day I received an sms saying the application was unsuccessful without any explanation. All I want is my refund Of R 1208 that i paid I want now. I'm sick and tired of the lies from this company. I would never recommend anyone to do business with Direct Axis
Helpful (0)
Replies (12)0
Replies (12)
DirectAxis's replyOfficial
12 Feb 2019, 15:53 Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply12 Feb 2019, 15:53
Official
Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
SS
Simangaliso S's updateReviewer Update
19 Feb 2019, 10:22My refund is not in after the time span you promised, this is just a proof that this company lies to it's customers. I want my refund today. I'm tied of all your lies.
SS
Simangaliso S's update19 Feb 2019, 10:22
Reviewer Update
My refund is not in after the time span you promised, this is just a proof that this company lies to it's customers. I want my refund today. I'm tied of all your lies.
DirectAxis's replyOfficial
19 Feb 2019, 13:27Please accept our apologies for the delay. We will liaise internally and provide feedback soonest.
Best regards,
DirectAxis's reply19 Feb 2019, 13:27
Official
Please accept our apologies for the delay. We will liaise internally and provide feedback soonest.
Best regards,
SS
Simangaliso S's updateReviewer Update
21 Feb 2019, 08:08I don't want your f****ken apologies I want my refund, You guys are the worst, you *****. After I have settled with this company I don't want to hear anything from you ever again. Pretending to be all good in your adverts. I wish the whole country can know that you **** people. Now I will Approach ombudsman. How dare you send me automated apology. I want my refund that's it. When I call you f****ken put me on hold for over 10min. Your service sucks 100%
SS
Simangaliso S's update21 Feb 2019, 08:08
Reviewer Update
I don't want your f****ken apologies I want my refund, You guys are the worst, you *****. After I have settled with this company I don't want to hear anything from you ever again. Pretending to be all good in your adverts. I wish the whole country can know that you **** people. Now I will Approach ombudsman. How dare you send me automated apology. I want my refund that's it. When I call you f****ken put me on hold for over 10min. Your service sucks 100%
DirectAxis's replyOfficial
21 Feb 2019, 15:55Hello Mr Shabalala, we've been in touch with the bank regarding your refund and are happy to tell you that they have just confirmed that your refund will be effected by close of business tomorrow. Please check with your bank as it may take a day or so to reflect. This isn't our usual service and sincerely apologise for the delay.
Best regards,
DirectAxis's reply21 Feb 2019, 15:55
Official
Hello Mr Shabalala, we've been in touch with the bank regarding your refund and are happy to tell you that they have just confirmed that your refund will be effected by close of business tomorrow. Please check with your bank as it may take a day or so to reflect. This isn't our usual service and sincerely apologise for the delay.
Best regards,
SS
Simangaliso S's updateReviewer Update
02 Mar 2019, 08:236 days later there's still no refund, I really don't what game your'll playing but isn't funny, when I paid that amount it didn't take 5 days to reflect but the refund you supposedly paid takes longer than 5 days and there's no proof that you even paid it. I'm the one who always makes follow up. I was called and told that it was paid why is it not my account yet. I suppose this is just delaying tactics that you always do I sort of know what you gonna do next, you probably say you want the statement to show that it didn't reflect then when I send it you will come up with those annoying excuses that you normally make to your customers, talking about that you can't open the document because it's big and you'll want me to resend again and again. I know all about your tactics, just wanna say I'm done playing your games. I want my money. Already your reputation is dented because eventually people will see that your service sucks big time. So next I will approach ombudsman, and I'll make sure that I tell most of south Africa that about your service and your lies. I will never stop until you pay my money back.
SS
Simangaliso S's update02 Mar 2019, 08:23
Reviewer Update
6 days later there's still no refund, I really don't what game your'll playing but isn't funny, when I paid that amount it didn't take 5 days to reflect but the refund you supposedly paid takes longer than 5 days and there's no proof that you even paid it. I'm the one who always makes follow up. I was called and told that it was paid why is it not my account yet. I suppose this is just delaying tactics that you always do I sort of know what you gonna do next, you probably say you want the statement to show that it didn't reflect then when I send it you will come up with those annoying excuses that you normally make to your customers, talking about that you can't open the document because it's big and you'll want me to resend again and again. I know all about your tactics, just wanna say I'm done playing your games. I want my money. Already your reputation is dented because eventually people will see that your service sucks big time. So next I will approach ombudsman, and I'll make sure that I tell most of south Africa that about your service and your lies. I will never stop until you pay my money back.
DirectAxis's replyOfficial
04 Mar 2019, 12:30We have sent you the proof of payment confirming the refund payout to the email address we have on record for you. Please confirm receipt.
Best regards,
DirectAxis's reply04 Mar 2019, 12:30
Official
We have sent you the proof of payment confirming the refund payout to the email address we have on record for you. Please confirm receipt.
Best regards,
DirectAxis's replyOfficial
04 Mar 2019, 13:04 Hello Mr Shabalala, the payment was made on 22nd February and we have sent the proof of payment document (which has your private information) to your email address. Please check again with your bank.
Best regards,
DirectAxis's reply04 Mar 2019, 13:04
Official
Hello Mr Shabalala, the payment was made on 22nd February and we have sent the proof of payment document (which has your private information) to your email address. Please check again with your bank.
Best regards,
SS
Simangaliso S's updateReviewer Update
04 Mar 2019, 14:26I did receive notification. Will wait for the funds to actually clear
SS
Simangaliso S's update04 Mar 2019, 14:26
Reviewer Update
I did receive notification. Will wait for the funds to actually clear
SS
Simangaliso S's updateReviewer Update
08 Mar 2019, 17:04This is the 10th and counting there still no refund reflecting on my account, I have made contact with my bank and they can't help me and they say it should take 2-3 days to reflect. So you must run the trace they said. I just want my refund I don't care how but I just want my money back. I'm really tired of this company.
SS
Simangaliso S's update08 Mar 2019, 17:04
Reviewer Update
This is the 10th and counting there still no refund reflecting on my account, I have made contact with my bank and they can't help me and they say it should take 2-3 days to reflect. So you must run the trace they said. I just want my refund I don't care how but I just want my money back. I'm really tired of this company.
DirectAxis's replyOfficial
11 Mar 2019, 15:49 We have checked with our Banking Team and they confirmed that the refund was already paid and should be reflecting in your bank account by now. Please check with your bank and let us know if you require any further assistance.
Best regards,
DirectAxis's reply11 Mar 2019, 15:49
Official
We have checked with our Banking Team and they confirmed that the refund was already paid and should be reflecting in your bank account by now. Please check with your bank and let us know if you require any further assistance.
Best regards,
DirectAxis's replyOfficial
13 Mar 2019, 11:14 Hello, we’re pleased that everything has been cleared up and the matter has been resolved.
Best regards,
DirectAxis's reply13 Mar 2019, 11:14
Official
Hello, we’re pleased that everything has been cleared up and the matter has been resolved.
Best regards,