Worst Customer service in the Financial Industry - Direct Axis

I have been with Direct Axis for more than 10 years.

Every November/December our trouble and difficulty to ensure that debit orders go off on the correct dates. Me as MR consumer get a SMS asking me if they can debit me on the 17th. If not i have to give their call center a call to change the dates seeing that they already change the strike date.

So, i dually call Direct Axis on the 17the of November at 13:25 and the call center agent promise me that the debit strike will not be on the 17th of December but will refer back to the original dates in December the 25/23 of December. I do not get a notification but in good faith i assume the action is done on the system.

On Saturday the 17the of December they debit my account with over 4000 Rand putting me in a tight situation with my finances seeing that my company do not pay this early in December salaries.

I call again on Saturday the 17the asking Direct Axis to refund me a debit me on my correct dates. I do ask for a notification that the process is started seeing that it takes them 72 hours to do so. Halfway through the discussion the agent put the Fone down. I try to phone back and now all the operators are busy and i cannot get a call through until this morning the 19th.

I started the discussion with another agent, and they put the Fone down. At last, i i get to an agent who is willing to entertain my query and 15 minutes later I still don't have confirmation but only hope that this company Direct Axis will do as instructed.

This is not the 1st time over the past 10 years it is happening. Paying 27% interest as a customer on time and this is what service i get? Anyone out there who take a loan with Direct Axis, please think again before you do business with this company. you will be treated as a ******** and the loan will cost you way more than anticipated. Stay away from Direct Axis!!!!!!