HG
Henry G

1 reviews | Active since Mar 2018

02 May 2024, 12:54

WORST CUSTOMER SERVICE IN AFRICA

Once again I've encountered another unprofessional call centre agent from this low class company, where it concern customer service. This agent wants me to verify who i am,but he don't want to tell me why he is calling my number. As n respected highly qualified individual and military veteran,this agent could not convince me who he is and why he called me. He could have called from anywhere in the world, with this country which is so high on the scanners list. This company must teach their agents to respect the privacy and dignity of fellow South Africans and treat them as such. I served this country with dignity so that their parents and grand parents could sleep well at night,just to be treated as a ******** is low,low,low.

0
Replies (1)
HG
Henry G's update02 May 2024, 15:57
Reviewer Update
It can't get worst. Now they claim that I didn't pay my account. I have proof that I made an EFT payment on 30 April 2024,just after six in the morning. That's maybe too early for this company to see that a client made a payment. How bad can a mega financial institute be so careless, where it comes to handling customer's account. Is it because I payed more than I must? This is now the result of advertising on all media platforms to get clients, just to mistreat clients. Something needs to be done to this ************ company.