IS
Isaac S
1 reviews | Active since Sept 2014
24 Jul 2020, 09:59
Worst Customer Service ever
Direct Axis wont respond to my queries, emails, phone calls holding for over 45mins and someone answers and thereafter cuts you off. Worst service ever.
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DirectAxis's replyOfficial
24 Jul 2020, 17:07 Hello Isaac, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get assistance. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We'll escalate the matter to our Claims support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply24 Jul 2020, 17:07
Official
Hello Isaac, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get assistance. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We'll escalate the matter to our Claims support team and arrange for a consultant to call you. Team DirectAxis