JJ
Justin J

1 reviews | Active since Jun 2016

17 Jun 2016, 14:49

Worst customer service ever

<p>I app**** for a loan over the phone on the 16.06.2016 and was told that my loan was approved I must submit paperwork so that they can pay out the money. On the 16.06.2016 I submitted the first paperwork and was informed that the proof of residents was not correct so I resubmitted it and was later told my payslips don't show dates so I resubmitted again and was later told that I need to send a bank statement cause the is a problem with April payslip so I resubmitted again and when ever I resend the documents is cost me money about R40 a time. So when I resend the bank statement there was another problem. So each and every consultant that I dealt with today was not helpful each one told me a different story.</p>

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Replies (3)
DirectAxis
DirectAxis's reply17 Jun 2016, 16:00
Official

Hi

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,
DirectAxis Customer Relationship Management Team

DirectAxis
DirectAxis's reply20 Jun 2016, 08:16
Official

Hi

We are able to confirm that we have been in touch with you and require you to supply us with the correct supporting documentation in order to proceed with your application.

Please feel free to email it to at your earliest convenience.

Kind regards,
DirectAxis Customer Relationship Management Team

DirectAxis
DirectAxis's reply21 Jun 2016, 14:03
Official

Hi

We are able to confirm that a consultant has been in touch with you and resolved the matter.

We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team