1 reviews | Active since Apr 2021
WORST CUSTOMER SERVICE
Honestly I don't even think they deserve the 1 star rating!! This is the worse client service I have ever received. Loan was settled 5/3/2021 still trying to get them to allocate my settlement payment (today is the 16/04/2021) not to mention the debit order refund. conveniently they took a debit order the 25th March 2021. There is absolutely NO customer service. The phone has been put down in my ear twice in the last few weeks, been cut of multiple times and when you ask to speak to a manager the answer is email customer service and wait. When will my refund be done, you can wait for it! Then of cause the other loan that was settled in February still shows as outstanding debt on the banking systems. Because of the incompetence from DirectAxis our home loan was declined!
This is unacceptable and extremely unprofessional!!! I will definitely not recommend this company to ANYONE EVER!!!
Stop blaming techical issues and start looking at the service CLIENTS are receiving from YOUR CALL CENTRE.
This has been going on since 5th March
I want a manager to contact me Monday morning before 9 am to have these issues resolved.
If not i will have no choice but to take this matter further via the ombudsman and my legal team.
Stop blaming techical issues and start looking at the service CLIENTS are receiving from YOUR CALL CENTRE.
This has been going on since 5th March
I want a manager to contact me Monday morning before 9 am to have these issues resolved.
If not i will have no choice but to take this matter further via the ombudsman and my legal team.