TL
Tarryn L
1 reviews | Active since Jul 2020
19 Jun 2023, 14:18
Worst customer service
I took out a personal loan on Thursday the 15th received no response on Friday I called they said someone is going to call me,no one called I called again on Saturday, Sunday and today the same story oh someone is going to call you nothing i would rather like to cancel as the funds is needed but now I am spending more money trying to get the funds
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
19 Jun 2023, 14:40Hello Tarryn,
Apologies for the unpleasant experience in trying to get through to our call centre.
We understand your frustration and are here to assist.
We have escalated the matter to our Sales Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Apologies for the unpleasant experience in trying to get through to our call centre.
We understand your frustration and are here to assist.
We have escalated the matter to our Sales Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply19 Jun 2023, 14:40
Official
Hello Tarryn,
Apologies for the unpleasant experience in trying to get through to our call centre.
We understand your frustration and are here to assist.
We have escalated the matter to our Sales Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Apologies for the unpleasant experience in trying to get through to our call centre.
We understand your frustration and are here to assist.
We have escalated the matter to our Sales Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
TL
Tarryn L's updateReviewer Update
21 Jun 2023, 10:02Hi can someone please assist as the applicant advised that it is still not sorted out and he needs the funds urgently he even tried sending emails to customer care with no assistance initially when they made contact they said 24 hours and that was on Monday till then nothing please assist.
TL
Tarryn L's update21 Jun 2023, 10:02
Reviewer Update
Hi can someone please assist as the applicant advised that it is still not sorted out and he needs the funds urgently he even tried sending emails to customer care with no assistance initially when they made contact they said 24 hours and that was on Monday till then nothing please assist.
TL
Tarryn L's updateReviewer Update
22 Jun 2023, 08:26Yes it has been thanks so much
TL
Tarryn L's update22 Jun 2023, 08:26
Reviewer Update
Yes it has been thanks so much
DirectAxis's replyOfficial
22 Jun 2023, 08:56You're welcome.
DirectAxis's reply22 Jun 2023, 08:56
Official
You're welcome.