JV
Jacques V
1 reviews | Active since Feb 2020
09 Apr 2021, 12:11
Worst customer service
Loan been settled early in March, end of March debit order still went off. Been trying to get hold of you on every possible number so that I can claim my money back with no answer. Think it's going to be easier just to reverse it via my bank.
Pathetic service really.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
09 Apr 2021, 13:51Hello Jacques, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get your account settled. We'll look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply09 Apr 2021, 13:51
Official
Hello Jacques, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get your account settled. We'll look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis
JV
Jacques V's updateReviewer Update
14 Apr 2021, 08:59Any feedback on this matter, as for customer service there is non... I was promised I will receive a call from a manager on Friday or Saturday. Today, still no feedback. I tried calling nothing, just placed on hold for 10min or more and get cut off.
When the client owes you money you receive phone call after phone call but now when the tables are turned only silence.
Pathetic service and a pathetic company.
When the client owes you money you receive phone call after phone call but now when the tables are turned only silence.
Pathetic service and a pathetic company.
JV
Jacques V's update14 Apr 2021, 08:59
Reviewer Update
Any feedback on this matter, as for customer service there is non... I was promised I will receive a call from a manager on Friday or Saturday. Today, still no feedback. I tried calling nothing, just placed on hold for 10min or more and get cut off.
When the client owes you money you receive phone call after phone call but now when the tables are turned only silence.
Pathetic service and a pathetic company.
When the client owes you money you receive phone call after phone call but now when the tables are turned only silence.
Pathetic service and a pathetic company.
JV
Jacques V's updateReviewer Update
28 Apr 2021, 09:06Still waiting for feedback and no refund recieved as yet! What a surprise...
JV
Jacques V's update28 Apr 2021, 09:06
Reviewer Update
Still waiting for feedback and no refund recieved as yet! What a surprise...