rE
roy E
1 reviews | Active since Jan 2014
26 Apr 2018, 11:14
worst customer care
pathetic call center. AVR system cut's calls. pathetic call center. AVR system input ID. says we will put you through then silence for over an hour. pathetic call center.
pay a settlement. no responses from call direct. send proof and no proof.
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
26 Apr 2018, 11:20Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team CallDirect
Best regards,
DirectAxis's reply26 Apr 2018, 11:20
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team CallDirect
Best regards,
rE
roy E's updateReviewer Update
26 Apr 2018, 11:26FNB to FNB = >12 hour payment reflection time. The settlement Quotation does not state a 24 - 48 hour timeline for payments to reflect. There is also no autoresponder to state that an email has been recieved. Call - Direct does not follow up with clients after a payment is made.
If my debit order goes off. i will charge per day intrest rates on the amount debited, until my money is returned with the intrest it has collected.
rE
roy E's update26 Apr 2018, 11:26
Reviewer Update
FNB to FNB = >12 hour payment reflection time. The settlement Quotation does not state a 24 - 48 hour timeline for payments to reflect. There is also no autoresponder to state that an email has been recieved. Call - Direct does not follow up with clients after a payment is made.
If my debit order goes off. i will charge per day intrest rates on the amount debited, until my money is returned with the intrest it has collected.
DirectAxis's replyOfficial
26 Apr 2018, 11:59We have received the proof of payment and we have requested for the account to be closed. Please note this may take up to 5 working days. We will send you a paid up letter as soon as the account is closed.
Best regards,
DirectAxis's reply26 Apr 2018, 11:59
Official
We have received the proof of payment and we have requested for the account to be closed. Please note this may take up to 5 working days. We will send you a paid up letter as soon as the account is closed.
Best regards,
rE
roy E's updateReviewer Update
26 Apr 2018, 12:05good day. i will charge intrest if the debit order goes off my account at 27.5% per annum. this will be broken to a daily intrest rate. as you failed to mention this on your "system generated" quotation. Please be aware that it is not stated on the quotation.
rE
roy E's update26 Apr 2018, 12:05
Reviewer Update
good day. i will charge intrest if the debit order goes off my account at 27.5% per annum. this will be broken to a daily intrest rate. as you failed to mention this on your "system generated" quotation. Please be aware that it is not stated on the quotation.
DirectAxis's replyOfficial
30 Apr 2018, 13:20We're able to confirm that the account is closed and we have emailed you a paid up letter. Please confirm receipt thereof.
Best regards,
DirectAxis's reply30 Apr 2018, 13:20
Official
We're able to confirm that the account is closed and we have emailed you a paid up letter. Please confirm receipt thereof.
Best regards,
DirectAxis's replyOfficial
30 Apr 2018, 13:21Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,
DirectAxis's reply30 Apr 2018, 13:21
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,