Worst company to deal with! Consumers beware.

I have never in my entire life come across a company with such despicable behaviour. I have settled my loan on the 24th of February 2021 but on the 15th of March 2021 another installment went off my bank account. After numerous phone calls a customer service consultant eventually said she could see the full amount coming into their account as settlement but that it was over settled and I need to get a Proof of Payment letter from Nedbank proving that they settled my loan (but she could SEE the amount on her system, makes no sense). I did get the letter from Nedbank and e-mailed it probably 5 or 6 times to all the e-mail addresses I could find, but no response. In the meantime I keep calling trying to speak to someone to rectify the situation, but to no avail. I have now spent hundreds of rands on airtime as well. Today another installment was debited from my account! Direct Axis has now debited my account twice for a loan that was settled in FEBRUARY! I need my money refunded as Direct Axis have now plunged me into severe debt as I have to pay the settlement loan to Nedbank as well as the ********** debit orders from Direct Axis! Next step is the ombudsman.