AB
Anthony B
1 reviews | Active since Nov 2016
25 Aug 2020, 09:35
Worst Client Service in South Africa
I Have been trying to get hold of anyone to assist me with a refund due to my account being debited twice, after hours on the phone for the past 20 days nobody has assisted me with this. holding on the line for more than a hour at a time to talk to the accounts department with no luck. Everyone working for directaxis probably has Covid19 or a lack of care for clients.
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Replies (2)
DirectAxis's replyOfficial
25 Aug 2020, 11:08Hello Anthony, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. The refund has been logged and we'll keep you in the loop until everything has been taken care of. Team DirectAxis
DirectAxis's reply25 Aug 2020, 11:08
Official
Hello Anthony, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. The refund has been logged and we'll keep you in the loop until everything has been taken care of. Team DirectAxis
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Anthony B's updateReviewer Update
27 Jan 2021, 10:19Good day Direct Axis
I am getting the same poor disgusting service, my account was paid twice this month again, your fault and now I'm struggling to get my payment refunded.
Please assist asap.
I am getting the same poor disgusting service, my account was paid twice this month again, your fault and now I'm struggling to get my payment refunded.
Please assist asap.
AB
Anthony B's update27 Jan 2021, 10:19
Reviewer Update
Good day Direct Axis
I am getting the same poor disgusting service, my account was paid twice this month again, your fault and now I'm struggling to get my payment refunded.
Please assist asap.
I am getting the same poor disgusting service, my account was paid twice this month again, your fault and now I'm struggling to get my payment refunded.
Please assist asap.