LD
Lorette D
1 reviews | Active since Mar 2021
08 Mar 2021, 11:57
WORST AFTER SALES SERVICE EVER
The worst after sales service in your life, it takes a week or two to get your money out of them, STILL AWAITING!!!!! after debit order was cancelled, totally ***********.
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DirectAxis's replyOfficial
08 Mar 2021, 13:56Hello Lorette, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused, we acknowledge your frustration. We care about our customers and strive to provide them with efficient service. We have escalated your query to our Customer Care Team Leaders so that they prioritise the matter and urgently assist you. We will let you know as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply08 Mar 2021, 13:56
Official
Hello Lorette, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused, we acknowledge your frustration. We care about our customers and strive to provide them with efficient service. We have escalated your query to our Customer Care Team Leaders so that they prioritise the matter and urgently assist you. We will let you know as soon as we’ve gathered more information. Team DirectAxis