ER
Ernest R
1 reviews | Active since Aug 2012
18 Feb 2021, 09:32
Worse Service from the collections dep
Bad service ever
I was for more than an hour with no one answering the phone in collections department. And the funny part is it didn't take them 3min to answer on new loans. What does that mean? We old client we not important?
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DirectAxis's replyOfficial
18 Feb 2021, 10:30Hello Ernest, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience you have received from us, we understand your frustration. We care about our customers and strive to provide them with excellent service. Our Debt Review Team has confirmed that they have been in contact with you and that everything is sorted. Should you require any further assistance please reach out to us. Team DirectAxis
DirectAxis's reply18 Feb 2021, 10:30
Official
Hello Ernest, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience you have received from us, we understand your frustration. We care about our customers and strive to provide them with excellent service. Our Debt Review Team has confirmed that they have been in contact with you and that everything is sorted. Should you require any further assistance please reach out to us. Team DirectAxis