AM
Ayanda M
1 reviews | Active since Dec 2017
01 Dec 2020, 19:37
Worse Service Ever
They claim to be fast and efficient. I have not had such bad service from any service provider with internal issues and lies from the service team of calling you back. I do not recommend them at all. Busy trying to cancel my application that has taken several days, hours of my time, empty promises from the service team and poor confusion.
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Replies (2)0
Replies (2)
DirectAxis's replyOfficial
02 Dec 2020, 09:05Hello Ayanda,
Thanks for reaching out to us.
We apologise for any inconvenience we may have caused, we acknowledge your frustration.
We are currently experiencing a system issue and we have escalated this matter to our Loans Department. We will let you know as soon as the application is cancelled and will arrange with one of our consultants to give you a courtesy call.
Team DirectAxis
DirectAxis's reply02 Dec 2020, 09:05
Official
Hello Ayanda,
Thanks for reaching out to us.
We apologise for any inconvenience we may have caused, we acknowledge your frustration.
We are currently experiencing a system issue and we have escalated this matter to our Loans Department. We will let you know as soon as the application is cancelled and will arrange with one of our consultants to give you a courtesy call.
Team DirectAxis
DirectAxis's replyOfficial
04 Dec 2020, 16:00Hello Ayanda,
We apologise once again for the delay in finalising your loan application. We are happy to confirm that your application has been successfully completed and the loan agreement was finalised. Please know that it can take 24 – 48 hours to reflect in your bank account.
If you need any further assistance please send us a private reply and we will gladly assist you.
Team DirectAxis
DirectAxis's reply04 Dec 2020, 16:00
Official
Hello Ayanda,
We apologise once again for the delay in finalising your loan application. We are happy to confirm that your application has been successfully completed and the loan agreement was finalised. Please know that it can take 24 – 48 hours to reflect in your bank account.
If you need any further assistance please send us a private reply and we will gladly assist you.
Team DirectAxis