Worse service ever

Item: DirectAxis
Rating: 1
Author: Gary H

So sad DIRECT AXIS hands you over to MBD Collections but THEY dont even share the info One minute they want money the next minute you handed over What happen to communicate to customers now u speak to rude collection agents Where was they when u were a client If its not Eskom its rude collection agents

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

18 Oct 2022, 08:48

Hello Gary,

Thanks for reaching out to us.

Please accept our humble apologies for the unpleasant experience and the inconvenience caused, we are here to assist.

We have escalated your feedback to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.

Team DirectAxis

DirectAxis's reply18 Oct 2022, 08:48

Official

Hello Gary,

Thanks for reaching out to us.

Please accept our humble apologies for the unpleasant experience and the inconvenience caused, we are here to assist.

We have escalated your feedback to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.

Team DirectAxis

Gary H's updateReviewer Update

01 Nov 2022, 12:32

Same Automated messages they send MBD Collections daily to Harrest customers not even reading the National Credit act rules. Totally disregard of the country mandate

Gary H's update01 Nov 2022, 12:32

Reviewer Update

Same Automated messages they send MBD Collections daily to Harrest customers not even reading the National Credit act rules. Totally disregard of the country mandate