Worse Customer Service. They cant even give you a copy of your statement

Worst! Worst Worst Customer service ever. I would not advise anyone using their service. Getting. a lousy statement is an issue. Its almost 3weeks and customers service has not responded to a single email, when you call they say someone will call you back, or they will transfer you because apparently no one seems to be able to view statements. You hold for 30minutes to be transferred only to be cut. No one can confirm if your EFT payment has reflected. They have an online portal which does NOT have customer statements either.