AS
Andries S
1 reviews | Active since Dec 2020
08 Dec 2020, 18:10
Worse customer service
During Covid19 lockdown due to salary cuts. This loan department ignored my application. Now my account is overdue. They sent me an email to apply but they don't even check the email they say we must apply to. Ayanda will always promise to call but she never does. The worse customer service ever.
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DirectAxis's replyOfficial
09 Dec 2020, 10:50Hello Andries, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve been experiencing. Our customers are important to us and we always strive to put them at the centre of everything that we do. Our Customer Relationship Management Team is aware about your query and is in the process of resolving it. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply09 Dec 2020, 10:50
Official
Hello Andries, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve been experiencing. Our customers are important to us and we always strive to put them at the centre of everything that we do. Our Customer Relationship Management Team is aware about your query and is in the process of resolving it. We will keep you in the loop until everything is sorted. Team DirectAxis