KV
Karin V
1 reviews | Active since Feb 2021
11 Mar 2021, 07:56
Worse company no resolution 8months now
Yet again promised to sort a problem out which is on their side and no resolution no feedback no help more than 8 months now and I'm still getting calls to say I'm in arrears for a refund they did. Each time they say they will sort it out and yet again nothing!!
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DirectAxis's replyOfficial
11 Mar 2021, 08:50Hello Karin, Thanks for reaching out to us. Please accept our sincerest apologies for the difficulties and inconvenience caused, we understand and acknowledge your frustration. We have escalated your query onto our Collections Management Team as urgent to ensure that they assist you. We will let you know as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply11 Mar 2021, 08:50
Official
Hello Karin, Thanks for reaching out to us. Please accept our sincerest apologies for the difficulties and inconvenience caused, we understand and acknowledge your frustration. We have escalated your query onto our Collections Management Team as urgent to ensure that they assist you. We will let you know as soon as we’ve gathered more information. Team DirectAxis