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Adele R
1 reviews | Active since Jan 2016
29 May 2023, 07:39
Worse company ever!!
I settled my account with them and even sent through the proof of payment, they still took the debit order. I have tried calling and when I do get through to someone, the call gets dropped or transferred or you cannot hear the person on the other end. I have even emailed them and to date, i still havent received any feedback from them.This is truly the worse serves I've ever received. I will never use this company ever again.
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DirectAxis's replyOfficial
29 May 2023, 10:13Hello Adele,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply29 May 2023, 10:13
Official
Hello Adele,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis