Won't refund initiation fee after being declined

Told me loan was approved so I had to pay initiation fee.

Then they told me it was declined so I need to speak to another department to get a refund. when they transfer me the phone just rings.

Tried calling back, same problem. since they dont car enough about customer service to have a dedicated email/phoneline I have no choice but to come here.

I am not going to wait months like others have had to. This is bordering on ********** behaviour.