Will never recommend

Horrible service from direct axis misleading information from the beginning. Unwilling to help staff members clearly doesn't understand my concern everytime some is requested I submit it then they need something else. ***********. I just want my initiation fee refunded and my application cancelled. Pathetic will report thus misguided way of dealing with things to the ombudsman, I told staff I tried calling 6times in 1 day and sent emails that no one responded to and my concern wasn't even acknowledged. There is companies that really makes this process easy and more than willing to assist