1 reviews | Active since Aug 2019
Why Is It So Difficult to Close a Settled Loan Account?!
If I could, I'd provide a lower rating.
My issue is simple. I settled my loan account in December 2021. I received my settlement letter on the 24th December 2021, with the settlement amount details included. I promptly paid the quoted amount on the same day.
When checking my account, I noticed that I owe an amount of R276.
I have called their call centre several times over the past three days, and yet to be assisted. I called this morning and was transferred several times, to different departments, but not one consultant assisted me. No one can answer my questions, and explain why I owe that amount after having settled my account.
I was advised yesterday that I would be called, but radio silence from the company.
I spoke to a Ladumo (or Ladumo) this morning, and he couldn't even transfer me to the correct department.
This is so disappointing.
Kindly provide me with my paid up letter, and close my loan account.
How will you be in touch with me when you haven't asked for my contact details?
I was on the phone to your head office a few minutes ago (still laboring to get assistance) , and the following transpired:
I call at 16:15, and was eventually put through to a Courtney, at 16:20. I explained my issue to her, and she advised that the department best suited to assist would be Customer Care, and that she would then transfer the call. At 16:31, I was finally put through to another consultant.
However, the deparment I was put through to was Collections. I then again explained to the consultant (Zipho), and detailed what happened during my conversation with Courtney. She then advised me that she can't assist and will transfer to me the correct department . Midway through the conversation, the call dropped!
This is the third call I have made to your company today, and it is ridiculous that I am yet to be assisted.
How will you be in touch with me when you haven't asked for my contact details?
I was on the phone to your head office a few minutes ago (still laboring to get assistance) , and the following transpired:
I call at 16:15, and was eventually put through to a Courtney, at 16:20. I explained my issue to her, and she advised that the department best suited to assist would be Customer Care, and that she would then transfer the call. At 16:31, I was finally put through to another consultant.
However, the deparment I was put through to was Collections. I then again explained to the consultant (Zipho), and detailed what happened during my conversation with Courtney. She then advised me that she can't assist and will transfer to me the correct department . Midway through the conversation, the call dropped!
This is the third call I have made to your company today, and it is ridiculous that I am yet to be assisted.