1 reviews | Active since Aug 2021
Why does it seem like Dirext Axis is trying to **** us?
I am highly disappointed in the services we have received from Direct Axis, My mother passed away in November 2021 and the Estate was advertised in March 2022 in order for all creditors to come forward, however, no one came forward to notify us of the Loan my mom had with Direct axis. In October 2022 we received a letter of demand from Direct Axis for a payment to be made and we have made contact with them however no assistance has been received up till now not even a claim or reference number. Every time we call in we get transferred from pillar to post and we were advised that the insurance was cancelled in 2022 on the Loan. No one of the consultants we spoke to was able to assist us and we hold every time for 20 to 30 minutes before speaking to someone and then getting transferred again to someone else. What Kind of reputable company has employees that provide such poor service and *********** employees?
All we need to know is the below: - when was the loan taken? - when was the last payment made? - why was the insurance cancelled? - why are we not receiving any assistance?
Is this really a way to treat clients and also are you guys looking out to **** us because my mom was retrenched and then passed away not long after that? You guys are really looking to make money out of us with your *********** staff who provides poor service.
Thanks for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our support team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our support team and a consultant will be in contact with you.
Team DirectAxis
You guys are really ******** because every time we log a complaint then you tell us it's been escalated and when we contact your call centre we get transferred from pillar to post and are given different bits of information. When will the executor be contacted with feedback its been months, and it's over your turnaround time as well. What are you trying to do we are willing to provide any other information required, whether it be the retrenchment letter/certificate of my mother, the hospital report to show how long was she hospitalised and even the doctor's records to show when she got sick before She was rushed to hospital.
You people are ***********, I understand some of your Staff may still be on leave however this matter has been going on Since last year. Do your staff members take leave for more than 3 months?
You guys are really ******** because every time we log a complaint then you tell us it's been escalated and when we contact your call centre we get transferred from pillar to post and are given different bits of information. When will the executor be contacted with feedback its been months, and it's over your turnaround time as well. What are you trying to do we are willing to provide any other information required, whether it be the retrenchment letter/certificate of my mother, the hospital report to show how long was she hospitalised and even the doctor's records to show when she got sick before She was rushed to hospital.
You people are ***********, I understand some of your Staff may still be on leave however this matter has been going on Since last year. Do your staff members take leave for more than 3 months?