CG
Christelle G
1 reviews | Active since May 2010
12 Oct 2015, 12:26
Why am I being declined?
I had a loan with call direct, settling it with 4 months. I had an unexpected emergency and call to reapply as I see myself as a good customer! Only to be told sorry application declined with no reason given, and told to reapply in 6 monts! I had a look at my latest credit report and can find no reason for the decline. Very disappointed with the service and capabilitiesof the call centre. I regard call direct the best loan provider and have used them time and again. I would like some feedback as to why I am being declined
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Replies (1)DirectAxis's replyOfficial
12 Oct 2015, 12:48Hello MG24,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply12 Oct 2015, 12:48
Official
Hello MG24,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
