GM
Gaongalelwe M
1 reviews | Active since Apr 2020
11 Mar 2021, 18:00
What they say on adverti*****t is not how it is
My late mother had a personal loan that she was paying almost 3000 per month. She passed away 31august 2020. I submitted necessary documents for the account to be settled as it had credit protection plan... That was in September 2020...No correspondence no nothing... I then decide to make a follow up on Monday 8 March 2021.spoke with consultant then she said.... The account was settled on the 26 February 2021 and is closed... I requested for statement then problem started she doesn't deal with that account let me put you through to claim department... The call went mute... OK mayb network... I called again... Then she said give me your number someone will call you now... Then no call.... I send email just auto respond.... Since today... I called after giving ID number my call is cut. By consultant... This was done twice..... Just for a statement..... They don't even provide reference number
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Replies (9)
DirectAxis's replyOfficial
12 Mar 2021, 08:31Hello Gaongalelwe, Thanks for reaching out to us. We apologise for the inconvenience caused and difficulties you’ve been experiencing, especially during this time. Please send us a private message with your mother’s account or ID number so that we can urgently assist you. Team DirectAxis
DirectAxis's reply12 Mar 2021, 08:31
Official
Hello Gaongalelwe, Thanks for reaching out to us. We apologise for the inconvenience caused and difficulties you’ve been experiencing, especially during this time. Please send us a private message with your mother’s account or ID number so that we can urgently assist you. Team DirectAxis
GM
Gaongalelwe M's updateReviewer Update
12 Mar 2021, 10:58*** EM motsupi account BLU04564T
GM
Gaongalelwe M's update12 Mar 2021, 10:58
Reviewer Update
*** EM motsupi account BLU04564T
GM
Gaongalelwe M's updateReviewer Update
18 Mar 2021, 23:23Thanx for the statement which I received yesterday.... But that statement is %+&#R no wonder they took time to cook it and send it to me..... Initial capital 88000
Interest 24.5% which was calculated for 60months and includes also credit protection plan and balance 154000....number of installment left is 40...this is a contract of 2019 June 19....
Mum contributed 51000 and passed away 31.08.2020... Credit life paid 77000 and balance is 40000.......account still active till 10.03.2021 and loan was written off..... So u call they say they credited 88000 but bank statement says 26000.....what was the initial settlement statement amount they say talk to miss Benjamin.... But not available..... We don't know..... Even statements says balance due on 31.03.2021...but the say account was closed in October....... Was talking to ke khensani from credit life or channel life.... How can we be paying for interest of 2021 and 2022 were the person passed In 2020...and wer the difference of 26000 from 88000 but they day they credited 88000 into the bank account..... Lol wats going on here......
Interest 24.5% which was calculated for 60months and includes also credit protection plan and balance 154000....number of installment left is 40...this is a contract of 2019 June 19....
Mum contributed 51000 and passed away 31.08.2020... Credit life paid 77000 and balance is 40000.......account still active till 10.03.2021 and loan was written off..... So u call they say they credited 88000 but bank statement says 26000.....what was the initial settlement statement amount they say talk to miss Benjamin.... But not available..... We don't know..... Even statements says balance due on 31.03.2021...but the say account was closed in October....... Was talking to ke khensani from credit life or channel life.... How can we be paying for interest of 2021 and 2022 were the person passed In 2020...and wer the difference of 26000 from 88000 but they day they credited 88000 into the bank account..... Lol wats going on here......
GM
Gaongalelwe M's update18 Mar 2021, 23:23
Reviewer Update
Thanx for the statement which I received yesterday.... But that statement is %+&#R no wonder they took time to cook it and send it to me..... Initial capital 88000
Interest 24.5% which was calculated for 60months and includes also credit protection plan and balance 154000....number of installment left is 40...this is a contract of 2019 June 19....
Mum contributed 51000 and passed away 31.08.2020... Credit life paid 77000 and balance is 40000.......account still active till 10.03.2021 and loan was written off..... So u call they say they credited 88000 but bank statement says 26000.....what was the initial settlement statement amount they say talk to miss Benjamin.... But not available..... We don't know..... Even statements says balance due on 31.03.2021...but the say account was closed in October....... Was talking to ke khensani from credit life or channel life.... How can we be paying for interest of 2021 and 2022 were the person passed In 2020...and wer the difference of 26000 from 88000 but they day they credited 88000 into the bank account..... Lol wats going on here......
Interest 24.5% which was calculated for 60months and includes also credit protection plan and balance 154000....number of installment left is 40...this is a contract of 2019 June 19....
Mum contributed 51000 and passed away 31.08.2020... Credit life paid 77000 and balance is 40000.......account still active till 10.03.2021 and loan was written off..... So u call they say they credited 88000 but bank statement says 26000.....what was the initial settlement statement amount they say talk to miss Benjamin.... But not available..... We don't know..... Even statements says balance due on 31.03.2021...but the say account was closed in October....... Was talking to ke khensani from credit life or channel life.... How can we be paying for interest of 2021 and 2022 were the person passed In 2020...and wer the difference of 26000 from 88000 but they day they credited 88000 into the bank account..... Lol wats going on here......
GM
Gaongalelwe M's updateReviewer Update
20 Mar 2021, 07:55Silence means
GM
Gaongalelwe M's update20 Mar 2021, 07:55
Reviewer Update
Silence means
DirectAxis's replyOfficial
23 Mar 2021, 10:08Hello Gaongalelwe,
Thanks for responding to us.
We have escalated your feedback onto our Claims Team so that they can have a look at it and resolve the matter accordingly.
We will let you know as soon as we've gathered more information.
Team DirectAxis
Thanks for responding to us.
We have escalated your feedback onto our Claims Team so that they can have a look at it and resolve the matter accordingly.
We will let you know as soon as we've gathered more information.
Team DirectAxis
DirectAxis's reply23 Mar 2021, 10:08
Official
Hello Gaongalelwe,
Thanks for responding to us.
We have escalated your feedback onto our Claims Team so that they can have a look at it and resolve the matter accordingly.
We will let you know as soon as we've gathered more information.
Team DirectAxis
Thanks for responding to us.
We have escalated your feedback onto our Claims Team so that they can have a look at it and resolve the matter accordingly.
We will let you know as soon as we've gathered more information.
Team DirectAxis
DirectAxis's replyOfficial
24 Mar 2021, 09:32Hello Gaongalelwe,
We have received confirmation from our Support Team that you have been assisted and that everything has been sorted.
Please reach out to us should you have any further questions.
Team DirectAxis
We have received confirmation from our Support Team that you have been assisted and that everything has been sorted.
Please reach out to us should you have any further questions.
Team DirectAxis
DirectAxis's reply24 Mar 2021, 09:32
Official
Hello Gaongalelwe,
We have received confirmation from our Support Team that you have been assisted and that everything has been sorted.
Please reach out to us should you have any further questions.
Team DirectAxis
We have received confirmation from our Support Team that you have been assisted and that everything has been sorted.
Please reach out to us should you have any further questions.
Team DirectAxis
GM
Gaongalelwe M's updateReviewer Update
21 Apr 2021, 15:23Hell no who said that.....
GM
Gaongalelwe M's update21 Apr 2021, 15:23
Reviewer Update
Hell no who said that.....
GM
Gaongalelwe M's updateReviewer Update
21 Apr 2021, 15:24..... What was resolved here coz still waiting for feedback
GM
Gaongalelwe M's update21 Apr 2021, 15:24
Reviewer Update
..... What was resolved here coz still waiting for feedback
GM
Gaongalelwe M's updateReviewer Update
21 Apr 2021, 15:25This is so unbelievable....... And I'm not laughing.........
GM
Gaongalelwe M's update21 Apr 2021, 15:25
Reviewer Update
This is so unbelievable....... And I'm not laughing.........