What a horrible way to start a morning.

I have never ever seen such level of incompetence, so they skipped a month and did not debit my account, then later when they debited they debited short, n even though its their mistake they still played dirty and backlisted me this is even after i made arrangements for them to take extra,which they did not do,i will make time and talk to the consultants when they call make arrangements which they never honor yet they have backlisted men what funny is the consultants turn to be rude. i value my time so if you calling about an ongoing matter you should read the notes on the file get some background before you come vomit some speech that is irrelevant. firstly i think its time direct axis acknowledge their mess-up coz if they did not mess up we wouldnt be here where i had to entertain consultants telling me i must pay hallo did you not see the debit of over 3000 that came off my account? coz if yall do then common sense will take action and relevant questions will be asked especially if yall can read. financial institutions should not bully customers yall must take responsibility for your due diligence stop proving nonsense, u are a financial institution and will get away with bull... noo that is *********