TB
Thinus B
1 reviews | Active since Oct 2010
09 Dec 2021, 15:22
What a disaster!!!
You should really consider removing your TV ad stating 15 minutes Easy. What a disaster, to say the least. Got approval almost 3 days ago and you are still struggling to get your ducks in a row. Even a homeloan approval process is easier and quicker that yours.
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DirectAxis's replyOfficial
09 Dec 2021, 16:50Hello Thinus, Thanks for reaching out to us. We appreciate your feedback. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply09 Dec 2021, 16:50
Official
Hello Thinus, Thanks for reaching out to us. We appreciate your feedback. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis