Wesbank/direct axis no service

On 2015/11/30 i paid my full balance on my direct axis loan via eft. I used the account details supp**** by them.Then i receive an email i must make contact with wesbank,because the payment does not reflect. So i did and again send all the supporting documents...up to now no feedback!! I mean its R49991-11.Why is it so difficult. I used there provided particulars. <div><br></div><div><em>(Supplier name changed from Wesbank to DirectAxis by hellopeter.com)</em></div>