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Desiree M
1 reviews | Active since Jun 2020
15 Jun 2020, 13:36
Wesbank COVID-19 Loan Relief
Wesbank COV19 loan relief approved via email & telephonically on 21 April 2020 but no contract or communication ever arrived.
Existing loan debit order deducted in error 24/4 then refunded 29/4. Deducted again in error 25/5 but not refunded despite numerous calls and emails.
Battling for days to get through to call-centre and when you do, they can't help you and transfer to the "COVID-19 support team" who never answers!!!!!
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DirectAxis's replyOfficial
15 Jun 2020, 14:35Hello Desiree We have received your review. Please accept our humble apologies for the inconvenience caused, this isn’t the service we aim to provide. It may be possible that our internal systems did not have sufficient time to update, as a result the debit order being deducted. Our technicians are working on resolving the issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply15 Jun 2020, 14:35
Official
Hello Desiree We have received your review. Please accept our humble apologies for the inconvenience caused, this isn’t the service we aim to provide. It may be possible that our internal systems did not have sufficient time to update, as a result the debit order being deducted. Our technicians are working on resolving the issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis